Refund & Replacement Policy

At Proudly Personal, we want you to love your order. If something is wrong, we’re here to help.

This Refund & Replacement Policy explains when you may be eligible for a refund or replacement and how to request one.

1. 14-Day Satisfaction Guarantee

We offer a 14-day refund and replacement window from the date your order is delivered.

If you are unhappy with your order for any of the reasons below, you may be eligible for a refund or replacement:

• The item you received does not match the personalization or design you approved
• The item arrived damaged or has a manufacturing defect
• The item you received is materially different from what was described on our website
• The item is unused and unwashed and you are dissatisfied with it

To request help, please contact our support team at [Insert Support Email] within 14 days of delivery. Please include your order number, a description of the issue, and photos of the item when applicable.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we may offer a replacement or full refund if you contact us within 14 days of delivery.

To help us review your request quickly, please provide:

• Your order number
• A brief explanation of the issue
• Clear photos showing the problem
• Photos of the packaging, if relevant

Once we review and confirm the issue, we will work with you to make it right as quickly as possible. In most cases, you will not be required to return the item unless we specifically request it.

3. Items That Do Not Qualify

This policy does not cover issues caused by:

• Accidental damage after delivery
• Improper use, storage, or care
• Normal wear and tear
• Damage caused by washing methods or sun exposure
• Alterations or modifications made after delivery
• Minor variations that do not materially affect the use or appearance of the item

4. Personalized Items

Because our products are personalized and made to order, we generally do not accept returns or offer refunds for customer errors, including:

• Spelling, grammar, or customization mistakes entered by the customer
• Incorrect size, color, or product selections chosen at checkout
• Change-of-mind requests after production has started

Please review your order carefully before submitting it.

5. Orders Not Received

If your order does not arrive within the expected delivery timeframe, please contact us as soon as possible.

You may be eligible for a replacement or refund for a lost package, subject to our review of the order and tracking information. To help us investigate, please provide your order number and any delivery details available.

Requests for missing orders should be submitted within 60 days of the order date. After that time, tracking information may no longer be available, and we may be unable to process the claim.

6. How to Request a Refund or Replacement

To request a refund or replacement, please contact us at:

Email: help@proudlypersonal.com

Please include:

• Your full name
• Order number
• A description of the issue
• Photos, if applicable

We aim to respond to support requests within 1–2 business days.

7. Refund Processing Time

If your refund is approved, it will be issued to your original payment method.

After the refund is processed, it may take additional time for your bank or payment provider to post the funds to your account.

Estimated processing times:

• Credit/Debit Card: Up to 10 business days
• PayPal: 3–7 business days

If you do not see your refund after this period, please contact your bank or payment provider first.

8. Policy Changes

We may update this Refund & Replacement Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this policy, please contact us at:Proudly Personal Email: help@proudlypersonal.com